Good 11 Privacy Policy — Your Data Is Safe With Us

Good 11 (good11.im) is an internationally licensed online Sports Betting and gaming platform. We believe that protecting our users' privacy is not just a legal obligation — it is an ethical responsibility.

This Privacy Policy clearly outlines what information is collected when you use the Good 11 platform, how it is used, who it may be shared with, and the measures we take to keep your data secure.

By creating an account or using the Good 11 platform, you agree to this Privacy Policy. Please read it carefully, and contact our support team if you have any questions.

Good 11 only collects information necessary to operate the platform. The data we may collect is as follows:

No additional information beyond this is collected. Good 11 will never ask for your social media password, bank PIN, or OTP.

Good 11 uses collected information only for specific, defined purposes. We never use your data for anything unnecessary.

• Account Management: Your information is used to manage your registration, login, and profile.
• Payment Processing: Financial information is used to securely process deposits and withdrawals.
• Identity Verification (KYC): Identity information is verified to meet legal obligations and prevent fraud.
• Customer Support: Our support team may access your account information to help resolve your issue.
• Security Assurance: Technical data is used to detect unusual logins or transactions.
• Service Improvement: Usage patterns are analyzed to improve and enhance the platform.
• Promotional Communications: With your consent, we may reach out to keep you informed about offers and updates.
• Legal Compliance: Your information may be used to meet regulatory requirements.

Good 11 never uses your data for advertising profiling or sells it to third-party companies. Every piece of information we hold is used for a specific and legitimate purpose.

Good 11 does not sell your personal data to third parties. However, limited information may be shared in certain specific circumstances:

• Payment Providers: Necessary information is shared with payment partners such as bKash, Nagad, and Rocket to process transactions.
• Identity Verification Services: Data may be shared with authorised verification services to complete the KYC process.
• Legal Authorities: Good 11 is legally required to disclose data when directed by a valid court order or government authority.
• Anti-Fraud System: Limited data is shared with industry-standard security services to help prevent fraud.

Good 11 never sells or transfers your information to advertising companies, data brokers, or unrelated third parties.

Good 11 uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that help the platform remember your preferences and session.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Performance Cookies: Helps monitor platform speed and performance.
• Functionality Cookies: Remembers your language preference and personalized settings.
• Analytics Cookies: Used to understand user behavior and improve our services.

You can disable non-essential cookies at any time through your browser settings. Please note that turning off certain cookies may limit some features of the platform.

Good 11 does not retain your data longer than necessary. Retention periods are determined by the type of data:

• Account Information: For as long as your account remains active, and for a further 5 years after closure (as required by law).
• Transaction Records: A minimum of 5 years, as required by regulatory standards.
• KYC Documents: Up to 5 years after account closure.
• Customer Support Records: Up to 3 years after the issue is resolved.
• Logs & Technical Data: Typically up to 12 months.

Once the retention period expires, your data is securely deleted or anonymised in a way that makes it impossible to identify you.

You have the following rights regarding your information on the Good 11 platform:

• Right to Know: You may request to know what personal information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Deletion: In certain cases, you may request that your data be deleted.
• Right to Restrict Processing: You may request that the processing of your data be temporarily restricted for specific reasons.
• Right to Data Portability: You have the right to receive your data in a readily readable format.
• Right to Object: You may object to marketing communications or the processing of your data.

In some cases, legal obligations may prevent us from deleting certain data. If that applies, Good 11 will inform you of the reason.

Good 11 is a platform operated exclusively for adults aged 18 and above. We do not knowingly collect any information from minors.

A KYC process is used to verify age at registration. Any account created with false information will be terminated and all associated data will be removed.

Good 11 uses industry-leading security technology to protect your data. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): For added security on your account.
• Firewall & Intrusion Detection: To prevent unauthorized access.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Data Backup: Regular backups are maintained in a secure location.
• Automated Suspicious Activity Detection: Instant alerts for suspicious logins or transactions.

That said, no system on the internet is 100% impenetrable. Good 11 takes every measure it can, but your own security habits — like using a strong password and keeping 2FA enabled — are just as important.

Good 11 may update this Privacy Policy at any time. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notice will be sent to your registered email address.
• Notices may be posted on the platform's homepage.

Continuing to use Good 11 after any changes have been made will be considered acceptance of the updated Privacy Policy. We encourage you to review this policy regularly.

For any questions, complaints, or data requests regarding this Privacy Policy, please get in touch with us:

Our privacy team typically responds to requests within 7 business days. Complex requests may take up to 30 business days.

Good 11 takes your privacy seriously. Our goal is to create a transparent, secure, and trustworthy environment where you can play with complete peace of mind.