Good 11 Terms & Conditions — The Complete Guide

Good 11 (good11.im) is an internationally licensed online Sports Betting and gaming platform. These Terms & Conditions ("Terms") govern your relationship with Good 11 and apply to all use of the platform.

By registering or using the Good 11 platform, you are deemed to have fully read, understood, and agreed to these Terms & Conditions.

Good 11 reserves the right to update these Terms & Conditions at any time. Any changes will be notified on the website. Continued use of the platform after such changes constitutes acceptance of the updated terms.

The following conditions must be met to open an account and use the Good 11 platform:

• You must be at least 18 Years years old.
• All information provided at registration must be truthful, accurate, and complete.
• Each individual may only One Account can be created.
• Multiple members of the same household may create separate accounts; however, operating more than one account from the same device or IP address may be considered suspicious.
• Good 11 may request identity verification (KYC) documents at any time.
• Registering with false information will result in immediate account termination and your balance may be forfeited.

After registering, please complete email or mobile verification. Some features may be restricted on unverified accounts.

The security of your Good 11 account is your responsibility. Please keep the following in mind:

• Never share your login credentials (username and password) with anyone.
• Use a strong password that you don't use anywhere else.
• If you log in from a public or shared device, make sure to log out at the end of your session.
• If you notice any unusual activity on your account, contact Support immediately.

Good 11 is not liable for any loss resulting from unauthorized third-party access, unless a security vulnerability on the platform itself is proven.

The following rules apply to all deposits made at Good 11:

• Only use payment methods registered in your own name.
• Payments from third-party accounts are not accepted.
• Deposits are usually credited to your account immediately after completion. If you experience any issues, please contact support with your transaction ID.
• Good 11 does not charge any fees on deposits; however, your payment provider may apply a service charge.

Rules for withdrawing winnings from Good 11:

• Your account must be fully verified (KYC completed) before you can make a withdrawal.
• Minimum Withdrawal Amount ৳1,000।
• Withdrawals must generally be made using the same payment method used for the deposit.
• Standard withdrawals are processed within 30 minutes to 24 hours.
• VIP members enjoy priority access to faster withdrawals.
• Larger withdrawal amounts may be subject to additional verification.

If a withdrawal is declined for any reason, Good 11 will explain why and help resolve the issue.

To be eligible for Good 11 bonuses and promotions, the following terms must be met:

• Each bonus carries a specific wagering requirement (typically 10x–30x).
• The welcome bonus is available to new members only and can be used once.
• Creating multiple accounts to claim bonuses is strictly prohibited and constitutes a serious violation of these Terms & Conditions.
• Bonus cash cannot be withdrawn directly — it can only be used for betting.
• Good 11 reserves the right to modify or cancel any bonus offer at any time.
• Each promotion has a set expiry date. Any unused bonus will be forfeited once the promotion period ends.

For full bonus terms and conditions, visit our Bonus Page and Promotions page here.

The following rules apply to all bets placed on Good 11:

• Once a bet is confirmed, it cannot be changed or cancelled.
• For pre-match bets, if the event is cancelled, the staked amount will be refunded.
• During Live Betting (In-Play), Good 11 may change odds at any time.
• If a bet is accepted unintentionally due to a technical error, Good 11 reserves the right to void that bet.
• Minimum Bet Amount ৳100 and the maximum amount is determined by event and market type.
• Separate rules apply for single bets, multi bets, and system bets.

The following activities are strictly prohibited on Good 11:

• Match Fixing or Sports Manipulation: Any attempt to artificially influence the outcome of an event.
• Money Laundering: Using Good 11 to launder illicit funds.
• Multiple Accounts: Operating multiple accounts to claim bonuses or other benefits.
• Bots or Automation: Using automated software or scripts on the platform.
• Fraudulent Activity: Intentionally exploiting any system error or bug.
• Harassing Other Users: Misconduct toward customer support staff or other users.

If any of the above activities are proven, Good 11 may immediately suspend the account, forfeit the balance, and report the matter to law enforcement if necessary.

Good 11 may suspend or permanently close an account under the following circumstances:

• Violation of any clause in the terms and conditions.
• Failure to cooperate with the KYC verification process or providing false information.
• Fraudulent or suspicious transactions.
• Account remaining inactive for an extended period (12 months or more).
• By order of a court or regulatory authority.

You may close your account at any time by contacting our support team. Please ensure any pending withdrawals are completed before closing your account.

For inactive accounts, Good 11 may deduct a monthly ৳200 maintenance fee may be deducted per month, applicable until the account balance reaches zero.

Good 11 accepts no liability in the following situations:

• Interruptions to betting or gaming due to internet connectivity issues.
• When a transaction is delayed due to a third-party payment provider.
• If account information is leaked due to the user's own negligence.
• Unexpected technical errors or server downtime.
• When services are restricted due to government regulations or regulatory changes.

Good 11 is committed to delivering the highest quality of service at all times. Should any issue arise, we are dedicated to resolving it promptly.

Good 11 treats the protection of your personal information as a top priority. The information we collect includes:

• Name, mobile number, and email provided at registration.
• Documents submitted for identity verification.
• Transaction and betting history.
• Device and browser information (for security purposes).

Good 11 never sells your information to third parties. Limited data may only be shared when legally required or for payment processing purposes.

For more details, visit our Privacy Policy Read the page.

Good 11 may update these terms and conditions at any time. When changes are made:

• A notice will be posted on the website.
• A notice may be sent to your registered email address.
• The date of changes will be updated at the top of the page.

If you have any questions or complaints regarding the terms and conditions, please contact our support team:

Good 11 is committed to maintaining a fair, transparent, and responsible gaming environment. Our goal is to provide every member with a safe and enjoyable experience.